6 Hotel features that business travelers really care about

In this article we break down our insights into what hotel features business travelers really care about when it comes time to book. Keep reading to find out more.

In this article we break down our insights into what hotel features business travelers really care about when it comes time to book. Keep reading to find out more.

By Liudmila Buga


As a travel manager or booker, you need to understand you traveler’s preferences so that you can not only book a hotel within your travel policy but also keep your traveler’s happy. Happy travelers means productive travelers. So let’s look at the 6 must-have hotel features. 

1. One of the top hotel features: Proximity

Location remains the top hotel feature for business travelers. They prefer to stay closer to their meetings, so they don’t have to waste time traveling long distances to meetings and events. The best part: more time for themselves and to explore their surroundings. Plus, reduced travel team also means more productivity.

When you book with a digital TMC like GetGoing you have the added benefit of being able to easily filter your results by proximity, neighborhood, distance and by looking at a map so that you can more easily please your travelers with the location of their hotel. Travelers who book for themselves can log in to their booking profile and be sure to choose the hotel that most aligns with their location needs.

2. Wellness and safety

Cleanliness and safety protocols have become of foremost concern. For this reason, hotels more and more are aware of guests’ changing needs and try to make sure travelers feel safe and secure while away from home. We’re seeing more flexibility in COVID-related cancellation policies, and social distancing are part of the best practices that are still enforced to ensure travelers’ safety. 

If you want to stay up-to-date on all the travel restrictions, make sure to check out a comprehensive resource like the Covid-19 Information Hub.

3. Choice and cost

Business travelers may not be picking up the tabs, but they are picky about their accommodation choices, which often leads to on-the-road browsing through hotel booking websites. And those choices might not always be the most suitable ones. This why you want to choose a digital TMC that has already done the work for you.

Thanks to our GetGoing travel deals, your traveler gets access to millions of hotel options and even around-the-clock expert service. Less work scouting for the best deals also means travelers booking their own travel are more productive and travel managers can spend less time per booking.

4. Food and drinks

Breakfast is an absolute must for business guests. Who wants to waste valuable time looking for a coffee bar in the morning? Travelers will appreciate hotels offering convenient and healthy meal options.

5. Productivity

Business travelers want to be productive during their trip. A comfortable desk, plenty of power outlets, and a fast, reliable Wi-Fi connection are a no-brainer. You’re still on duty after all. When possible, look for newly-renovated hotels who tend to have all these must-have features in mind, especially extra plugs.

6. Personalized experience

Pre-set preferences through your booking agents, can ensure travelers have tailor-made amenities and facilities at hand. By plugging in your loyalty number to you traveler profile, you can also be sure that the hotel can keep track of your preferences in your guest profile. When you book via GetGoing, travelers can see for themselves which services each hotel offers.  All in all, don’t be shy to ask for more – hotels are often willing to meet travelers’ requests.

Must-have hotel features summary

We’ve looked at the top 6 hotel features, like proximity, wellness and safety, choice and cost, food and drink, productivity, and a personalized experience.

Whether you’re a traveler booking your own business travel with a digital platform like GetGoing, or your a travel manager, HR or Office Manager in charge of booking travel, you should look for a platform that allows you to filter out hotels in an easy, hassle-free way. Minimize your workload and keep your travelers happy and productive.

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