* An active user is one that made a trip or created an expense during the month
** In the event that a customer needs to access a live travel agent, GetGoing provides 24/7 support, and guarantees service in the local language during office hours. Outside office hours urgent requests will be provided by our live travel agents by phone only. Requests received outside office hours through other channels or other purposes will be processed during the next business hours. Each request through a live agent incurs a support request fee.
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